Shipping Policy

This Shipping Policy explains how orders placed through florettee.com are processed and delivered.

1. Order Processing

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

Orders are processed and prepared for dispatch as soon as reasonably possible. Processing times are separate from delivery times and may be affected by weekends, public holidays and particularly busy periods.

Once your order has been dispatched, tracking information may be provided where available.

2. UK Delivery

Florettee delivers throughout the United Kingdom using DPD.

Our standard UK delivery timeframe is approximately 3–5 working days.

Current UK delivery charges are:

• Standard Delivery – £4.99 for orders under £50

• FREE Standard Delivery for orders of £50 or more

• Express Delivery – £6.99

Available delivery options and the applicable charge will be displayed at checkout before you complete your order.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

3. International Delivery

Florettee also offers international delivery to selected countries and regions.

International orders are delivered using our available international delivery services and may take up to 10 working days, depending on the destination, customs clearance and other circumstances outside our reasonable control.

Current international delivery charges start from:

• European Union – £14.99

• Other eligible international destinations – £23.99

The delivery options and charges available for your destination will be displayed during checkout.

International delivery availability may vary by country or region.

4. International Taxes, Duties and Import Charges

International orders may be subject to VAT, customs duties, import taxes or other charges imposed by the destination country.

Where applicable and supported by our checkout, relevant taxes, duties or import charges may be calculated and displayed during checkout.

Where such charges are not collected at checkout, additional charges may be imposed by the destination country's customs authority or delivery provider.

Customers are responsible for applicable international taxes, duties and import charges unless otherwise stated during checkout.

Customs requirements and charges vary between countries and are outside Florettee's direct control.

5. Tracking Your Order

Where tracking is available, tracking details will be provided following dispatch.

Please allow sufficient time for tracking information to update after your order has been handed to the delivery provider.

If your tracking information has not updated for an extended period, please contact us at info@florettee.com.

6. Delivery Delays

We aim to deliver orders within the estimated timeframes provided.

However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Courier disruption;

• Severe weather;

• Public holidays;

• Customs processing;

• Transport disruption; or

• Other unforeseen circumstances.

If your order is significantly delayed, please contact us and we will assist in investigating its status.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error after ordering, please contact info@florettee.com as soon as possible.

We will try to update the address before dispatch where possible, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been dispatched.

8. Lost or Missing Orders

If you believe your order has been lost in transit, please contact us at info@florettee.com and provide your order number.

We may need to investigate the delivery with DPD or the relevant delivery provider before determining the appropriate resolution.

This does not affect your statutory consumer rights.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number;

• Details of the issue;

• Photographs of the affected product; and

• Photographs of the outer packaging where possible.

We will review the issue and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable consumer law.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact info@florettee.com with your order number and details of the issue.

We will investigate and arrange an appropriate resolution.

11. Risk During Delivery

Where Florettee arranges delivery, goods remain at our risk until they are delivered into your physical possession, or to a person identified by you to receive them, subject to applicable consumer law.

12. Returns

Returns and the costs associated with returning products are covered separately in our Returns & Refund Policy.

Please refer to that policy or contact us before returning an item.

13. Contact Us

For questions about shipping, delivery or an existing order, please contact:

Florettee Ltd
Registered Company No: 14894459
Park Lane, Langham
Colchester, England
CO4 5WR

Email: info@florettee.com
Website: florettee.com